Title: Technical Support

Skills: Software/application support, customer service

Date: February 21, 2008

Location: Mineola, New York

Basis: Full Time, Permanent

Safe Banking Systems provides Anti-Money Laundering and Compliance Solutions to the financial services industry.   We seek candidates with at least 2-3 years experience to provide first level customer support for external customers using software applications related to watch list filtering.

The successful candidate will be prepared to provide front line (phone/email) support for clients, test and debug reported issues and work with developers to solve problem issues.  The role involves troubleshooting, proactive monitoring and quick turnaround on problems. 

 

1. Log, monitor and update cases on SBS' Issues Tracking database.
2. Analyze information provided by customer, recreate issues and resolve problems.
3. Respond to first-level support inquiries and questions from our customers concerning SBS software application.
4. Coordinate with 2nd.level support team and/or developers for complex customer issues to resolve problem issues.
5. Assist with alpha and beta testing of software components as directed.
6. Prepare and conduct software demonstrations for customers as directed.
7. Assist 2nd level support team and/or developers with documentation preparation and updates.
8. Assist with project implementations as directed.

• Windows XP Pro / Windows Server 2003/2005
• Unix (Solaris/Linux)
• Java applications
• Web Application servers (Websphere, Weblogic)
• Knowledge/experience with industry standard databases (Oracle, SQL Server)
  
  

• Effective communication skills; must be able to effectively communicate on the phone, in person and in writing with all levels, internal and external.
• Advanced listening skills and customer service attitude with the ability to show sensitivity to users’ questions and requests.
• Ability to accomplish expected operational, quality assurance and service levels individually and also in a team environment.
• Results-oriented, analytical problem solver.
• Demonstrates a professional presence. 
• Have the ability to learn quickly and provide a basic level of product training to end users. 
  
  

• Minimum years of experience:  2-3 years.
• Minimum education:  Bachelors degree or Technical Diploma (preferably Computer Science, MIS, Math, Engineering).
• Financial background and/or knowledge of regulatory compliance is a plus.

For immediate consideration, please email resume/cover letter to: sales at safe-banking dot com