In addition to providing the solutions you need to ensure continued regulatory compliance, we also provide you with the human capital to ensure long-term business success when using our products. SBS’ wide-range of talent have diverse backgrounds in such disciplines as software development, global banking, SWIFT, AML, compliance and project management. The SBS team follows a well-defined and proven process to ensure long-term success. Our Professional Services includes consulting, implementation, training, and support professionals who will act as guides and work with your compliance team on every nuance and capability contained in SBS products.
Consulting
SBS provides consulting services in areas such as PEP and high-risk filtering, SWIFT and AML Project Management. We use our trusted “Proof of Concept” approach to build our business strategy and to customize our solution to your business needs. Project Management Institute (PMI) standards are always followed during all consulting engagements and we will provide you with documentation should you need our services throughout the duration of your project’s life cycle.
Implementation
Our Implementation Specialists will help you execute your customized strategy, facilitate your work-flow, help you use the more nuanced features of our products to your advantage, and provide “true up” assistance for the first scan of your database. Your project’s scope and structural design is a collaborative effort between the specialist and your business to ensure the project’s successful execution from start to finish. Upon your project’s completion, we will conduct a post-production quality review to ensure a seamless transition to client support.
Training
Training is conducted either through videoconferencing or on-site. We also provide tutorials on fine tuning. Additionally, we offer “train the trainer” programs upon request.
Support
SBS technical support staff are available for your technical needs. They will update you on software releases and upgrades as well as provide “tech tip” advice to clients.
Standard support service hours are from 9:00am to 6:00pm Eastern Standard Time, Monday through Friday.